Frequently Asked Questions
Click on the question to view the answer below:
1. Where can I find help using the new training platform?
2. Can I take my mortgage education course on a mobile device?
3. When will my certificate of completion be available?
4. When does my mortgage training course expire?
5. Do I need to create a new account on the updated Mortgage Educators and Compliance website?
6. How can I log in to my Mortgage Educators training account?
7. What happened to my multiple Mortgage Educators accounts?
8. How do I find and download my course completion certificate?
9. What is an MLO?
10. I finished my 20 Hour course, what's next?
11. How do I become a Mortgage Loan Originator (MLO)?
12. How do I schedule my test?
13. How do I find my NMLS ID number?
14. How do I register with the NMLS?
15. What are the system requirements for the courses?
16. What is Our Refund Policy?
1. Where can I find help using the new training platform?
For step-by-step help using the updated learning management system (LMS), visit our Resources page. You’ll find user guides covering account setup and login, purchasing and accessing courses, navigating the course player, troubleshooting common issues, and using Manager Tools.
2. Can I take my mortgage education course on a mobile device?
Our self-directed and webinar courses are mobile-responsive, allowing you to access and complete your training from a smartphone, tablet, or other compatible mobile device.
Keep in mind that some proctored exams may require a computer rather than a mobile device. Be sure to review the requirements for your specific course and exam before getting started.
3. When will my certificate of completion be available?
After you successfully complete your course and pass the required exam, your certificate of completion will be available immediately. You can download or print your certificate from your training account.
4. When does my mortgage training course expire?
Course completion deadlines vary depending on the type of mortgage training you purchase. You can find the expiration date for your specific enrollment on the course card in your training profile.
You can log out and return to your coursework during your enrollment period without losing your progress. However, the final exam must be completed in a single sitting.
Make sure you complete all required coursework and the exam before the expiration date. If your enrollment expires before you finish, access will be disabled. Refund eligibility is subject to our Refund Policy.
5. Do I need to create a new account on the updated Mortgage Educators and compliance website?
If you had a Mortgage Educators and Compliance profile before July 31, 2026, you do not need to create another account. Your existing account was migrated to the updated learning management system (LMS).
To access your migrated account, enter the email address associated with your profile and select Forgot Password to create a new password. After resetting your password, you may be asked to verify your personal information and accept applicable policies before receiving full access to your account.
6. How can I log in to my Mortgage Educators training account?
To access your training account, select Login in the upper-right corner of the Mortgage Educators and Compliance website and enter the email address associated with your account.
If you need to reset your password to access the updated learning management system, select Forgot Password and check your email for the password reset link. Create a secure password containing a capital letter, lowercase letter, number, and special character.
Once your new password is accepted, you can log in and access your training account.
7. What happened to my multiple Mortgage Educators accounts?
If you previously had more than one account in the old system, your accounts were consolidated into a single account during the move to the updated learning management system (LMS). Your previous account activity was preserved so you can access it from one place.
If you have trouble finding your previous account information or training activity, contact Customer Support at [email protected] for assistance.
8. How do I find and download my course completion certificate?
After completing your training, you can access your certificate through your Mortgage Educators training account:
- Log in to your account.
- Go to My Courses.
- Find your completed course and select Print Certificate or the certificate icon.
- Choose the option to download or print your certificate.
9. What is an MLO?
10. I finished my 20 Hour course, what's next?
Once you have completed your course, you can now schedule your national exam through the NMLS. For instructions on how to schedule your national exam, click here.
You will also want to check if you need any state-specific hours for your state. You can view the licensing requirements map for all 50 states by clicking here.
If you would like more information about the testing process, please visit the NMLS' website following the link below.
https://nationwidelicensingsystem.org/profreq/testing/Pages/default.aspx
11. How do I become a Mortgage Loan Originator (MLO)?
Step 1: Getting an NMLS Account and Number
Applying for an NMLS account and ID number is the first step to obtaining your mortgage license. To do so, go to the NMLS website. Your NMLS ID number will be used to help assign you the credit you earn through completing courses.
Step 2: Pre-Licensing Education
To become an MLO you will need to take your required education hours from a NMLS approved education provider. All states require taking a 20 hour national course and some states will also have a state specific course also required to be licensed. Click here for a map that will show the additional state elective requirements for all 50 states. Just click on the state you would like to be licensed in.
Step 3: SAFE MLO Exam
Once you have taken your required education hours you will have to take and pass the national safe exam through the NMLS. This is a 120 question 190 minute timed exam. For instructions on how to schedule your national exam, click here.
Step 4: Background Checks and Fees
To finalize your application and receive your license, you will need to pay several non-refundable fees and get a background check. Find out more about how to complete your background check here.
Step 5: Apply
After passing your national exam, you will now need to apply for an MLO License.
You will need to complete and submit an MU-4 form through the NMLS including, paying the licensing fee, completing a criminal background check and an authorized credit report.
Step 6: Sponsorship
In order to successfully act as an MLO, you will need to be sponsored by a company. Without being sponsored, you cannot originate any loans. This would constitute as Unlicensed Activity and your state may punish you for it. Make sure to be sponsored by a company before you begin taking loan applications.
If you have any more questions, please check your state's requirements at this page. Simply click on your state and find the checklist under "Mortgage Loan Originator License".
12. How do I schedule my test?
The NMLS is the one who regulates/administers the exam. You will need to schedule a time to take the exam through their website.
Click here to watch a video from NMLS on how to schedule the national exam through their website.
Click the link below to visit their website.
NMLS.org
If you run into any issues or have any questions,
please feel free to call the NMLS directly at 855-665-7123.
13. How do I find my NMLS ID number?
The following video will explain how to find your NMLS ID number once you have registered and created an account with the NMLS. If you have any trouble logging in to your NMLS account, please contact the NMLS directly at 855-665-7123
If you have not yet created an account with the NMLS, please see the following support article on registering with the NMLS.
14. How do I register with the NMLS?
The video below will walk you through how to register with the NMLS and receive your NMLS ID.
If you have any trouble creating your NMLS account, please contact the NMLS directly at 855-665-7123.
15. What are the system requirements for the courses?
Mortgage Educators and Compliance courses can run on any of several different hardware and software platforms. We strongly recommend using a desktop or a laptop computer to complete any of our courses. Our courses are not officially supported for phones, tablets, and other similar mobile devices per NMLS regulation, however many users have been able to run the course on more recent phones and tablets without any issues. We do not support Chromebooks, however Chromebook pro's with more recent hardware typically will run the course without an issue. Tablets with a keyboard and camera are supported for webinar classes.
The following are minimum recommendations for hardware, software, and network connectivity.
16. What is Our Refund Policy?
If you're not completely satisfied with your purchase, you can review our Refund Policy here. If you meet the eligibility criteria and wish to request a refund, please submit an email to [email protected]. Please note that refunds are subject to specific conditions outlined in the policy.
Software Requirements
Web browser:
- Google Chrome 64 or newer
- Mozilla Firefox 52 or newer
- Safari 10 or newer (Mac)
Network Connectivity Requirements
All systems require an Internet connection of 25 Mbps or faster (Broadband/DSL/Fiber/etc).
Operating System Requirements
- Windows 10 or 11
- 2 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
- 8 gigabyte (GB) RAM
- DirectX 10 graphics device with WDDM 1.1 or higher driver
- Sound card (your motherboard may have one built in) and speakers/headphones
- Screen resolution 1024x768 or better and 65,000 colors or more
- Macintosh OS X 10.11.6 "OS X El Capitan" or newer
- 2 gigahertz (GHz) x86-64 CPU or faster
- 8 GB RAM or more
- Speakers/headphones (sound chip is built-in)
- 1024x768 Screen resolution or better and 65,000 colors or more
- Linux
- 2 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
- 8 gigabyte (GB) RAM
- Speakers / Headphones
- 1024x168 Screen resolution or better and 65,000 colors or more
Questions? Feel free to send us an email at [email protected]
