Resources
This page is your central resource for 360training learning management system (LMS) support, including step-by-step user guides, instructional videos, and frequently asked questions.
Our goal is to provide you with the resources and guidance you need to confidently use the updated system and ensure a smooth transition. If you have questions or need additional assistance, the resources on this page are a great place to start.
User Guides
For All
For Learners
- How to Login and Access Your Course
- How to Unlock Your Course Due to Validation Error
- Course Player Overview
For Managers
Migrated Courses
All courses and certificates have been successfully migrated to the 360 LMS.
To login for the first time:
- Click Login in the upper right corner of the website
- Enter your email address
- If you are not prompted, select Forgot Password to reset your password to access the updated LMS
- Check your email for the link to update your password
- Enter a new secure password that contains a capital letter, a lowercase letter, a special character, and a number
- After your password is accepted, you will be able to login and access your account immediately
This table outlines the next steps for any courses that you did not start or complete as of July 31, 2026.
| Course Type | Action Required After System Upgrade | Course Validity Period |
| Regular Continuing Education (CE) Courses | Log in and complete your training. | Valid through December 31, 2026 |
| PE Online Instructor-Led (OIL) Courses | Log in and complete your training. | Expire 14 days after enrollment |
| PE Online Self-Study (OSS) Courses | If you did not complete your course, you will be enrolled in the updated version and have 90 days to complete your coursework. This course will be available in your account after logging in. You will be required to set up Biosig again. | Expire 90 days after enrollment |
| Late Continuing Education (CE) Courses | If you did not complete your course, you will be enrolled in the updated version and have until December 31, 2026, to complete your coursework. This course will be available in your account after logging in. You will be required to set up Biosig again. | Valid through December 31, 2026 |
| Compliance Courses | Log in and complete your training. | Expire 365 days after enrollment |
| Exam Prep Modules | If you did not complete the module, you will be enrolled in the updated version and have 365 days to access the Exam Prep module. This module will be available in your account after logging in. | Expire 365 days after enrollment |
| Webinars (CEQ) - PE and CE | Log in to your webinar as scheduled. | Scheduled |
| License Manager Seats | All open and assigned seats can be viewed through the Manager Tools. Expiration dates will be listed. These seats will be available in your account after logging in. | Seat expiration is listed within the Manager Tools |
FAQs
Where can I find directions for the new training platform?
See above! We’ve included several helpful user guides and videos to make your transition to the new learning experience as smooth as possible. If you experience any issues, simply ask Wizmo, our live online chat tool, found in the lower right-hand corner of each page.
What are the course system requirements?
The system requirements for online training are:
- Any internet-enabled device, including your desktop, laptop, tablet, or smartphone
- Audio for use in viewing videos
- At least a 56K Internet connection, much faster preferred
- An HTML5 compliant browser
How well do courses work on mobile devices?
Our self-directed and webinar courses are fully mobile-responsive and may be completed on any mobile device. Where applicable, any exams that require proctoring may not be completed on a mobile device.
I just completed the course. When will I receive my certification?
Immediately upon completing the course and passing the exam, your certificate of completion will be available for download and printing.
How long do I have to complete my course?
Due to the nature of MLO training, the expiration dates vary. Each course card in your training profile will list an expiration date.
During this time, participants can log out and back in to return to where they left off in the course. The only exception is the final exam, which must be completed in a single sitting. Participants who do not complete the course and exam by the expiration date will have their enrollment disabled and will not be eligible for a refund of any kind.
Why do I need to register again on the new Mortgage Educators and Compliance website?
If you created a profile before July 31, 2026, your account will exist in the new LMS. You will not need to create a new account or register again. However, you will need to enter your email address and select Forgot Password to reset your password. Once you update your password, you will be directed to verify your personal information and accept certain policies before having full access to your account.
How do I access my training account?
To log in for the first time:
- Click Login in the upper right corner of the website
- Enter your email address
- If you are not prompted, select Forgot Password to reset your password to access the updated LMS
- Check your email for the link to update your password
- Enter a new secure password that contains a capital letter, a lowercase letter, a special character, and a number
- After your password is accepted, you will be able to login and access your account immediately
- Save your email and password in a Password Management App on your mobile device or computer
I used to have multiple accounts under my name. Do they still exist on the new platform?
All your accounts will be preserved and migrated to the new learning management system (LMS). However, if you had multiple accounts on the old system, these accounts have been merged into a single account, so that you can view all your activity under one account. If you experience any issues, contact Customer Support at [email protected].
Where do I find my completion certificates?
- Log in to your account
- Go to ‘My Courses’
- Click on ‘Print Certificate’ or the certificate icon next to the completed course
- You will then have the option to download or print
